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Principles of Personal data processing


We are CREAMY s.r.o., located at Polská 1518/44, 120 00 Prague 2, with the identification number 142 53 674. We are registered at the Municipal Court in Prague under file number C362857.

We process specific personal data to arrange and provide our services and operate websites.

The processing of personal data is mainly governed by the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR").

Personal Data Processing

A. Processing of Personal Data When Using the Contact Form

If you inquire about our products and services, we will handle the contact information that you provide, mainly through the inquiry form. These include your name, surname, email, phone number, your requests regarding our services, and any other information you fill in the inquiry or provide to us later.


We will contact you through these for further arrangements regarding our services.

On what legal basis?

The processing is based on Article 6(1)(b) of the GDPR – contract negotiation and performance.

How long will we process personal data?

If no further cooperation is established, we will process your data for a maximum of 6 months from our last communication.

B. Processing of Personal Data in Case of Service Provision

If you order/purchase services from us, we will work with the data you provide. These are mainly data for booking appointments and billing data: name, surname, email, phone number, address/headquarters, and service details.


We need to process personal data to fulfil our contract and provide you with the service. We will also communicate with you through contact details and be available for any wishes or queries.

We will further process personal data to fulfil our legal obligations (mainly for accounting and tax purposes or special health regulations - you will be informed about this during your visit).

On what legal basis do we process personal data?

The processing is based on Article 6(1)(b) of the GDPR – contract performance and Article 6(1)(c) of the GDPR – fulfilling our obligations.

How long will we process personal data?

For the duration of providing our service and thereafter for 10 years from the last provision of such service, unless special health regulations specify a more extended period - in that case, these regulations will govern the processing period.

C. Newsletters (Commercial Communications)

If you subscribe to our newsletter or are our client and did not forbid it at the time of order, we will use your email address to send you our news.

On what legal basis?

In the case of newsletter subscription, the processing is based on your consent, according to Article 6(1)(a) of the GDPR.

If you are our client, consent is allowed under § 7(3) of Act No. 480/2004 Coll. on certain information society services unless you have forbidden it at the time of the order. Consent is voluntary and can be revoked at any time.

How long will we process personal data?

2 years from giving consent or from the last order and provision of service. You can unsubscribe from the mailing list at any time via email or contact us at

Who will have access to the data?

Your data will remain with us. However, some companies or individuals who work for us will have access to the data because they help us manage our company. These include:

  • Google service provider - Workspace/GDrive - Google Ireland Ltd., located at Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

  • billing tool provider - Fakturoid s.r.o., ID number 04656679, located at V Pláni 532/7, 142 00, Prague 4, registered at the Municipal Court in Prague, section C, insert 250448.

  • accounting services provider - accta X, s.r.o., ID number 28391977, located at Praha 7 - Holešovice, Veletržní 1396/39, 170 00, registered at the Municipal Court in Prague, ref. C 138289

  • web and application provider (Wix chat)

Would you like to work with us and send us your CV?

We are pleased you are interested in us. If you have sent us your resume, we will review it. In such a case, we process the personal data stated in the resume and the contact details you provided.

Such processing is allowed by the GDPR (contract negotiation). We will work with this data for the duration of the open selection process you respond to or for three months (if you do not respond to a specific job advertisement). If we disagree on further cooperation, we will continue to process your data only with your consent in case of future open positions.

Your rights in relation to personal data processing

If you have questions about personal data, email us at or call +420 739 772 363.

In our company, a data protection officer has not been appointed.

We work with data within the territory of the European Union.

In our company, there is no automated decision-making or profiling.

The GDPR grants you, among other things, the right to contact us to request information on personal data we process, to request access to such data and have them updated or corrected, to ask the restriction of processing, to request a copy of the processed personal data, to request the deletion of personal data in certain situations. In some cases, you have the right to data portability. Given that consent can be revoked at any time, objecting to processing based on a legitimate interest is possible.

If you believe that your data is not being handled correctly, you have the right to lodge a complaint with the Data Protection Authority or to bring a claim to court.

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